Refund Policy

Last updated: January 2026

This Refund Policy explains how refunds and cancellations work for AdNest Studio services. It is a general policy; the specific terms of your signed proposal or agreement take precedence.

1. Project-Based Services (Websites, Apps, Software)

• Before work begins: if you cancel within 3 days of signing (and no work has started), you receive a full refund of the advance.
• During work: if you cancel partway, you are billed for work completed up to the cancellation date, verified by our progress records. The remainder of unearned advance is refunded.
• After delivery: once the deliverable is accepted (or deemed accepted per the agreement), the project fee is earned and non-refundable, subject to the warranty terms in your agreement.

2. Retainer Services (Marketing, Social Media, SEO)

• Monthly retainers are billed in advance for the upcoming month.
• You may cancel a retainer with 15 days' notice before the next billing cycle. Unused days of the current month are refunded pro-rata.
• Ad spend, third-party tool fees and other pass-through costs already incurred are non-refundable.

3. Scope Changes

If a project is cancelled due to client-initiated scope changes or repeated re-direction beyond the agreed scope, work completed to date is billed and the remaining unearned balance is refunded.

4. How Refunds Are Processed

Refunds are processed to the original payment method within 7–10 business days of approval. You will receive a confirmation by email.

5. Exceptions

No refunds apply to delivered digital products, completed creative work, or services already performed. Domain registrations, hosting and third-party licenses are non-refundable once purchased.

6. Requesting a Refund

Email hello@adneststudio.com with your project details. We respond within 3 business days.